Order & Shipping Information


Orders can be canceled within 6 hours of placement.

Processing Time:

2-5 business days as items are made-to-order.

Shipping Costs & Locations:

  • USA: Free shipping over $69USD, $5.99 flat rate for orders under $69USD. Ships from North Carolina & Los Angeles.
  • Canada: Free shipping over $150USD, calculated at checkout for orders under $150USD. Ships from Canada, North Carolina, & Los Angeles.
  • Europe*: Free shipping over $150USD, calculated at checkout for orders under $150USD. Ships from Latvia, Barcelona, & the US. Customs fees may apply.

Delivery Estimates:

Delivery times do not include processing time. They are approximate and may vary:

  • USA: 6-8 business days
  • Canada: 8-11 business days
  • Europe: 10-20 business days 
  • Australia: 18-19 business days
  • Japan: 12-14 business days
  • International: 10-20 business days


Discreet packaging with no logos for community safety.

Order Tracking:

You'll receive a tracking link via email when your order ships.

Missing Orders:

Verify shipping details, check with your local post office and neighbors. Contact us with your order number if the issue persists.

Wrong/Damaged Products:

Email us within a week with photos, order number, and details. We'll resolve the issue as soon as possible.

Lost Packages:

Claims for lost packages must be submitted within 30 days of the delivery date.

Returns & Exchanges:

Please visit our Returns & Exchanges page for more information.

Customs & Taxes:

Additional fees may apply on international orders. Check with your local customs office.